Refund and cancellation policy

FiVue’s refund policy

Subscription payments, including renewal charges, are non-refundable except for charges caused by a FiVue error, refunds required by applicable law, or refunds available under Paddle’s terms. FiVue does not offer discretionary refunds for a change of mind, not using the service, forgetting to cancel, or unused time in a billing period.

If a FiVue error causes an incorrect or duplicate charge, a charge after a cancellation that should have stopped it, or prevents us from providing the paid service, contact us so we can investigate and refund the affected charge through Paddle. Please include your account email, charge date, and receipt or transaction reference. Do not send a password or full payment-card details.

Protected rights and Paddle’s policy

Nothing here limits mandatory consumer rights, including applicable withdrawal rights or remedies for faulty or misdescribed services. Those rights can depend on your location and purchase. This page does not waive them.

Paddle is the reseller and merchant of record. Its Buyer Terms and Refund Policy also apply. Paddle may grant refunds under its own policy, including at its discretion. FiVue’s policy does not override those rights or Paddle’s authority.

Canceling future renewals

Cancel from Account, through the subscription link in your Paddle receipt, or contact support@fivue.com for help. Cancel a card-required trial before it ends to avoid the first charge. Existing no-card beta previews require no payment or cancellation to avoid a charge.

A scheduled cancellation normally preserves access through the current paid period or trial and stops future renewals. Cancellation and refunds are separate. A full subscription refund ends that membership and returns the account to Free access; saved plans are not deleted by the refund.

Request help

Email support@fivue.com about a FiVue error, or use Paddle’s buyer support or the support link in your receipt to request a refund or exercise an applicable withdrawal right. Any statutory request period still applies.